Financial Services Guide
Purpose of this Financial Services Guide
This Financial Services Guide (“FSG”) has been prepared and issued on 1st March 2020 by Trading Mastery Pty Ltd a corporate authorised representative of Tradetech Markets (Australia) Pty Ltd; ABN 82 158 641 064.
- Ensure that you receive important information about the type of financial services we are authorised to provide to you;
- Assist you in deciding whether to use any of the financial services that we are authorised to provide to you;
- Provide you with details of our complaints and dispute resolution process.
How can you contact us? Office Address:
9/18 Edward Street, Bondi, NSW, 2026, Australia
This FSG has been prepared to give you general information about the services and products we offer before we provide you with advice. The FSG is an important document and a regulatory requirement under Corporations Act 2001. It contains information about remuneration, who we are, any associations or relationships we may have with financial product issuers, details of any potential conflicts of interest, our internal and external dispute resolution procedures and how you can access them, information on how we handle your personal information, and how we can be contacted.
Trading Mastery Pty Ltd provides general investment advice products to retail clients.
Trading Mastery Pty Ltd was incorporated in 2020 specifically for teaching trading of the Australian and International Share Markets.
Who will provide me with financial services?
Services are provided by our relevantly qualified employees, for and on behalf of Trading Mastery.
How will financial product advice be provided to me?
Our employees may provide you with advice through a number of means including:
- In Person
- Email / Website
Do you provide general or personal financial product advice?
Trading Mastery employees provide general financial product advice only. This means that the advice has not been prepared by taking into account your personal investment objectives, financial situation or particular needs.
Before acting on any general advice, you need to decide whether it is appropriate for your individual financial situation. If you are in any doubt, you should consult with a licensed investment adviser, financial planner, or accountant before making an investment or trading decision.
How will these services be provided?
Upon becoming a client of Trading Mastery clients will have access to online educational material and a web seminar where they will be taught about the financial markets, and the strategies Trading Mastery teach.
Any advice is not to be construed as personal advice which individuals should follow.
What risks are involved in trading the financial products we may advise you on?
The risk involved varies greatly depending on the instrument traded. Investing in stocks for instance carries far less risk than trading speculatively in currencies and derivatives. The exact risks associated with each product will be outlined in detail in the relevant Financial Services Guide (“FSG”), which will be provided to you by your chosen broker.
You should consider the information contained in the relevant FSG before investing in or trading any financial market.
How will I be charged?
You will be invoiced an initial access fee. This amount includes access to the online trading education and benefits. Certain additional services may attract additional fees but will be fully outlined to you prior to joining those services.
We will explain all fees payable by you prior to any advice or product being offered to you, and an invoice will be provided to you.
Trading Mastery DOES NOT receive any volume based rebates from any broker it may reference through its training material.
We collect your personal information when you;
- Complete and submit forms on our website; and
- Return completed paper account opening forms
We do not disclose any non-public, personal information about our customers, former customers, or potential customers to anyone, except as required to provide agreed services through third party service providers.
We may contact you from time to time with promotional and marketing material via phone, email and mail.
If at any time you do not wish to receive marketing material please contact us and we will remove you from our contact lists.
What if you have a complaint?
If you have a complaint about our products or services you should contact our support department immediately. Trading Mastery will thoroughly investigate your complaint and provide a written response to you within 21 days. If the matter is complex and a longer period of time is required, you will be contacted and notified. We will generally provide a final response within 45 days of receiving your complaint.
Notification of complaints should be done in writing, and addressed to:
Trading Mastery Support Department
9/18 Edward Street
Bondi, NSW 2026
Email: [email protected] Telephone: +61290545251
If your complaint cannot be resolved to your satisfaction after this process you have the right to have your complaint heard by the Australian Financial Complaints Authority (‘AFCA’). AFCA is an external dispute resolution scheme to deal with complaints from consumers in the financial system.
Using AFCA is free to consumers. If you would like to access the scheme, please lodge a complaint:
Email: [email protected]
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
You can also contact ASIC on 1300 300 630. This is another alternative that you may use to make a complaint and obtain information about your rights.